Sally discusses the elements within the recently published Harvard business review report, with a focus on communication service providers, IoT, AI, and collaboration.
0:00 Introduction
0:12 RECORDING
2:12 Charlie's Journey to Salesforce
5:50 What the experience of change looks like at Salesforce
9:15 How has Salesforce supported change for the CSP?
16:23 Charlie's take on the HBR report, focusing on CSPs
22:25 What are the data challenges for CSPs?
27:47 What technologies enable CSPs to bring data sources together?
34:25 What do you see as the role of Al in CSPs?
39:00 Measurement matters for CSPs
40:23 Salesforce and their learning culture
42:38 What's the next horizon beyond experience?
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